Refund policy

Product Returns:
All returned products must be returned in the original packaging, including all items originally packaged with the product (documentation, warranty, user manual, accessories, cases, etc). Products must be well packed in order to protect against loss or damages. Include the original Order Invoice with the returned products.

Shipping Return:
Products returned after (14) working days from the delivered date will not be refunded. We recommend that you insure the shipment against loss or damages. Cost of shipping for returns will be borne by you.

Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

You can always contact us for any return question at ecommerce@surecatch.com.sg. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Unfortunately, we do not allow exchanges once payment has been made.

EU Returns & Right of Withdrawal

For customers within the European Union, you have the right to withdraw from your online purchase within 14 days of receiving your order, without giving any reason.

To process a withdrawal, please contact us at ecommerce@surecatch.com.sg within the 14-day withdrawal period.

Returned items must be unused, in original condition, and returned with all original packaging, tags, and accessories where applicable.

Unless the item received is faulty or incorrect, return shipping costs will be the responsibility of the customer. Once the returned item has been received and inspected, the refund will be processed according to our return policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ecommerce@surecatch.com.sg.